- 中文/EN
产品保修卡Product warranty card
感谢您购买ZGHON产品，您在使用ZGHON产品时将享有如下服务。
Thank you for purchasing ZGHONproducts. You will enjoy the following services when using ZGHON products.
一、保修承诺Warranty commitment
| 产品类型Product type | 承诺政策Commitment policy | 服务方式Service mode |
|---|---|---|
| 路由器、交换机、无线信号扩展器、无线AP、网卡、PoE分离器、PoE供电器、4G路由器、4G UFI、USB HUB、扩展坞、线材配件类 Router, switch, wireless repeater, wireless AP, network card, PoE splitter, PoE power supply, 4G router, 4G UFI, USB HUB, docking station, cable accessories, etc | 一年保修 One year warranty | 客户送修 Customer sent for repair |
说明：Explanation:
1、保修的范围仅限于产品主机。电源线、各种连接线等配件不在保修范围内，若这些配件在购机后的7天内出现问题，可免费更换。
2、若产品在购买后的15天内出现性能问题，且外观无划伤，可直接在购买处更换新产品。
3、若产品在保修期间出现性能问题，请先与深圳市智广弘科技有限公司取得联系，经检测：确认是产品问题的，可联系购买处免费更换同型号或与该产品性能相当的返修良品；确认产品无故障的，将原样退回。若产品外壳有明显划痕，只能进行免费维修。
4、外置电源、无线外置天线的保修期为三个月。若电源有明显的硬物损伤、裂痕、断脚、严重变形，电源线有破损、断线、裸芯等现象则不予免费更换，用户可另行购买。
5、经深圳市智广弘科技有限公司保修过的产品，保修期仍然以原产品为准。
6、OEM/ODM订制客户订单以业务负责人与客户双方商谈条协为准执行，不在此保修承诺中。
1. The scope of the warranty is limited to theproduct host. The power cord, various connecting cables and other accessoriesare not covered by the warranty. If these accessories have problems within 7days after purchase, they can be replaced free of charge.
2. If the product has performance problems within 15days after purchase, and there is no scratch on the appearance, it can bedirectly replaced with a new product at the place of purchase.
3. If the product has a performance problem duringthe warranty period, please contact Shenzhen Zhiguanghong Technology Co., Ltd.first. If it is confirmed that product with problems after testing, you couldcontact the purchase place to replace same model or the similar performancereworked product ; If the product with no problem after confirmation, it wouldbe returned as it is. If the product shell has obvious scratches, it could onlybe repaired free of charge.
4. The warranty period of external power supply andwireless external antenna is three months. For the power supply has obvioushard object damage, crack, broken leg, serious deformation, and the power cordhas damage, broken wire, bare core, etc., it would not be replaced for free,and users can purchase it separately.
5. For products that have been guaranteed by ShenzhenZhiguanghong Technology Co., Ltd., the warranty period is still follow theoriginal product.
6. OEM/ODM customized orders shall comply with thenegotiation agreement between the business sales and the customer, which is notincluded in this warranty commitment.
二、下列情况不属于保修范围The followingconditions are not covered by the warranty
1、 超过保修期的。
2、 未按使用说明书要求安装、使用、维护、保管导致的产品故障或损坏。
3、人为损坏，受损变形的。
4、在高温、高压、潮湿等不正常环境下安装使用造成故障的。
5、雷击、水灾、地震等自然灾害造成损坏的。
说明：
凡不在保修范围内的产品，我公司可以提供有偿维修服务。有偿维修后的产品，同一性能问题将享受自修复之日起三个月内的免费保修期。
1,Exceeding the warranty period.
2. Product failure or damage caused by installation,use, maintenance and storage not in accordance with the instructions.
3. Artificial damage, damage and deformation.
4. Failures caused by installation and use inabnormal environments such as high temperature, high pressure and humidity.
5.Damage caused by lightning, flood, earthquake andother natural disasters.
Explanation:
Our company can provide paid maintenance service forproducts beyond warranty. For products with the same problem after paidmaintenance, they will enjoy three months warranty period from the date ofrepair.
三、维修方式Maintenance way
1、在您送修产品之前，请致电智广弘科技技术支持热线，以确认产品故障。
2、ZGHON产品实行全国联保。如果您购买的产品出现保修范围内的硬件故障，在无法联系到经销商时，可凭该产品的购机发票到深圳市智广弘科技有限公司售后服务中心获得保修服务；不能提供购机发票的，按产品出厂日期向后顺延一个月作为保修的起始日期。
1. Before you send the product for repair, pleasecall the Zhiguanghong Technical Support Hotline to confirm the product failuretype.
2. ZGHON products are jointly insured nationwide. Ifthe product you purchased has a hardware failure within the scope of warrantyand the dealer cannot be contacted, you can take the invoices to obtainwarranty service at the after-sales service center of Shenzhen ZhiguanghongTechnology Co., Ltd; the warranty start date shall be one month after purchasedate if you can not provide invoice .
四、其它Others
1、上述服务承诺仅适用于我公司在中国大陆售出的产品。对于产品在售出时另行约定了售后服务条款的，以深圳市智广弘科技有限公司确认的合同为准。
1. The above service commitment is only applicableto products sold in Chinese Mainland. For other agreed service terms duringsales period please follow the contract confirmed by ZGHON.
本承诺的解释权、修改权属深圳市智广弘科技有限公司
The right to interpret and modifythis commitment belongs to Shenzhen Zhiguanghong Technology Co., Ltd
由于产品版本升级或其它原因，本文档内容会不定期更新。文中所有信息仅作为使用指导，不构成任何形式的担保。
This document will be updatedIrregularly due to product version upgrade or other reasons. All informationherein is for guidance only and does not constitute any form of warranty.
深圳市智广弘科技有限公司
地址： 深圳市坪山区龙田街道龙田社区龙窝四路2号2栋松讯达厂区1号厂房A402
邮编：518122
电话：+86-755-3353 0586
Shenzhen Zhiguanghong Technology Co., Ltd
Address : A402 ,Plant 1, Songxunda Plant, Building2,No.2 Longwo Fourth Road , Longtian community, Longtian Street, PingshanDistrict, Shenzhen.Postal code: 518122
Tel.:+86-755-3353 0586
Email: tianyu@zghon.com
- 4G/5G路由器
- 4G/5G便携式MIFI
- 4G UFI
- 4G天线
- 4G/5G路由器
- 系统集成
- 家用无线网络覆盖集成
- 家用有线网络覆盖集成
致力成为全球家用及中小企业网通产品方案解决、产品定制和制造商